Refund policy

 

• All refunds are processed within 4–5 working days after the returned item has been received and inspected.

Returns Policy

• We offer a 14-day returns policy from the date of delivery.
• Delivery is free for customers who keep their items.

If you wish to return an item for a refund or replacement:

• Items must be returned unused, unopened, and in their original retail packaging, with all seals intact (where applicable).

Important Conditions:

• Opened or used items (including accessories) are non-refundable, unless the product is faulty.
• Return postage costs must be paid by the customer unless the item is faulty.
• We are not responsible for items lost during return shipping.
• Refunds or exchanges will only be processed after the returned item has been received.
  

Non-Returnable Items

• Sale items and mystery boxes are non-returnable and non-refundable.

Faulty Items

• It is the recipient’s responsibility to inspect and test all items upon delivery.
• Any faults must be reported within 48 hours (2 days) of receiving the order.
• Claims made after this period will not be accepted due to the nature of the goods.